Aurel Mihail TÎȚU 1 *, Doina BANCIU2, Alina Bianca POP3, Mihai DRAGOMIR4, Constantin OPREAN 5
Abstract. This paper investigates methods for optimizing the quality management system in an auto paint shop in Sibiu County, with the main theme being defect reduction and operational efficiency improvement. The research focuses on identifying problems caused by human errors, the lack of clear quality standards, and an inadequate process monitoring system, which lead to frequent defects and negative monetary impact. The key message conveyed is that, by adopting modern methodologies such as “zero defects” and “Kaizen,” the paint shop can achieve a higher level of performance and customer satisfaction. The paper’s aim is to propose a pragmatic framework for implementing an integrated quality management system, contributing to the long-term viability of the business. The research questions address how the implementation of these systems can influence cost reduction, quality improvement, and increased competitiveness. The research design is qualitative, based on an analysis of the existing situation, SWOT evaluation, and the proposal of concrete solutions. The paper details a comprehensive quality program, specific strategies, and measures, including the application of 5S principles. Expected results include a significant reduction in defects, streamlined execution times, and a notable increase in customer satisfaction, transforming the paint shop into a regional leader through operational excellence.
Keywords: Quality management, Kaizen, Zero defects, ISO 9001, ISO 14001, ISO 45001, Car painting.
1 Lucian Blaga University of Sibiu, 10 Victoriei Street, 550024, Sibiu, Romania; ORCID No. 0000-0002-0054-6535; mihail.titu@ulbsibiu.ro (corresponding author)
2 Academy of Romanian Scientists, 3 Ilfov Street, 050094 Bucharest, Romania, banciu.doina@gmail.com
3 Technical University of Cluj-Napoca, 62A Victor Babes Street, 430083, Baia Mare, Romania; ORCID No. 0000-0002-4784-8485; bianca.bontiu@gmail.com
4 Technical University of Cluj-Napoca, 103-105 Muncii Blvd, 400641, Cluj Napoca, Romania; ORCID No. 0000-0003-0561-4274; mihai.dragomir@muri.utcluj.ro
5 Lucian Blaga University of Sibiu, 10 Victoriei Street, 550024, Sibiu, Romania; ORCID No. 0000-0002-1710-0660; constantin.oprean@ulbsibiu.ro
PUBLISHED in Journal of Knowledge Dynamics, Volume 2, No2