Aurel Mihail ȚÎȚU 1,2, *, Doina BANCIU 2, Alina Bianca POP 3, Constantin OPREAN 4,2
Abstract. Within today’s interconnected and evolving commercial landscape, companies grapple with intricate hurdles in safeguarding the caliber of their offerings. To address market pressures and sustain a competitive edge, the deployment of a unified quality administration framework has become indispensable. This investigation delves into the operationalization of a comprehensive quality management structure within an automotive firm situated in the Sibiu region. The inquiry centers on pinpointing the foundational tenets, strategic approaches, and operational procedures employed to guarantee comprehensive quality and client contentment. This paper underscores the significance of adopting a cohesive quality management model as a pivotal element for preserving market viability and fostering innovation in a fluctuating business milieu. The research elucidates the advantages accrued from enacting such systems, including enhanced customer loyalty, streamlined internal workflows, and bolstering corporate effectiveness. Employing a qualitative research paradigm, the study draws upon the scrutiny of documents and information furnished by the organization under examination. It also utilizes a comparative assessment against global quality benchmarks, encompassing ISO 9001, IATF 16949, and ISO/IEC 27001. The findings indicate that the Sibiu County enterprise has effectively established an integrated quality management platform, grounded in the philosophies of holistic quality and defect-free production. The integration of methodologies such as Lean Manufacturing, Six Sigma, and Kaizen has facilitated the refinement of manufacturing procedures and amplified consumer gratification. In conclusion, the study posits that the adoption of a consolidated quality management system is paramount for the prosperity of entities within the automotive sector.
Keywords: quality management, total quality, automotive industry, ISO 9001, IATF 16949, Lean Manufacturing, Six Sigma, Kaizen
DOI 10.56082/annalsarscijkd.2025.1.33
1 Lucian Blaga University of Sibiu, 10 Victoriei Street, 550024, Sibiu, Romania; ORCID No. 0000-0002-0054-6535; mihail.titu@ulbsibiu.ro (corresponding author)
2 Academy of Romanian Scientists, 3 Ilfov Street, 050094 Bucharest, Romania, banciu.doina@gmail.com
3 Technical University of Cluj-Napoca, 62A Victor Babes Street, 430083, Baia Mare, Maramureş, Romania; ORCID No. 0000-0002-4784-8485; bianca.bontiu@gmail.com
4 Lucian Blaga University of Sibiu, 10 Victoriei Street, 550024, Sibiu, Romania; ORCID No. 0000-0002-1710-0660; constantin.oprean@ulbsibiu.ro
PUBLISHED in Journal of Knowledge Dynamics, Volume 2, No1