Nacu Sorin-CONSTANTIN1, Lucian Ioan TARNU2 and Aurel Mihail TITU3,4
ABSTRACT: The ongoing digital transformation is reshaping quality assurance processes in knowledge-based organizations. This paper explores how automation and digital technologies, such as Robotic Process Automation (RPA), Microsoft Power Automate, Internet of Things (IoT), Quality Management Systems (QMS), and collaborative platforms like SharePoint, can optimize quality management. The study proposes a comprehensive model that integrates these tools to automate workflows, monitor quality indicators in real time, and ensure traceability and transparency of critical processes. A pilot implementation plan and evaluation criteria are designed to measure improvements in efficiency, error reduction, and user satisfaction. Expected outcomes include significant operational gains, enhanced compliance with standards like ISO 9001 and GDPR, and a replicable digital framework for broader organizational adoption. This work aims to support innovation-driven quality management and digital maturity in complex organizational environments.
KEYWORDS: Automation, Quality Assurance, Robotic Process Automation, Internet of Things, Digital Traceability, Microsoft Power Automate.
DOI 10.56082/annalsarscieco.2025.4.55
1National University of Science and Technology POLITEHNICA Bucharest, 313 Splaiul Independenței, București, Romania, ORCID No. 0009-0004-3556-6394, n.sorin2012@gmail.com
2Lucian Blaga University of Sibiu, 10 Victoriei Street, Sibiu, Romania, ORCID No. 0009-0006-1695-6308, lucian.tarnu@ulbsibiu.ro
3Lucian Blaga University of Sibiu, 10 Victoriei Street, Sibiu, Romania, Corresponding author, ORCID No. 0000-0002-0054-6535, mihail.titu@ulbsibiu.ro
4Academy of Romanian Scientists, 3 Ilfov Street, Bucharest, Romania
PUBLISHED in Annals Academy of Romanian Scientists Series on Economy, Law, Sociology, Volume 8 no 4, 2025