Alexandra-Florina IAMANDII1, Aurel Mihail TITU2,3
Abstract: Integrated quality management systems represent one of the few opportunities for differentiation when it comes to organisations operating in the field of road freight transport. Due to the characteristics of this service, economic actors must focus on efficiency and overall quality to create a sustainable competitive advantage. An integrated quality management system provides the perfect framework for attaining such attributes and sustainably maintain the performance levels, through encompassing all the processes and systems that are already existing within an organisation. To ensure that not only quality, but also other aspects such as safety and sustainability are properly integrated, it is highly recommended to focus on compliance with international standards such as those proposed by ISO. Adherence to such standards can prove to be an important factor driving competitive advantage and increasing the reputability of the organisation.
Keywords: competitive advantage, integrated quality management system, ISO standards, road freight transport, transport quality.
DOI 10.56082/annalsarscieco.2024.2.15
1National University of Science and Technology POLITEHNICA Bucharest, Romania, ORCID 0009-0001-7754-2356, iamandiiflorina@gmail.com
2Lucian Blaga University of Sibiu, Sibiu, Romania, Corresponding author, ORCID 0000-0002-0054-6535, mihail.titu@ulbsibiu.ro
3Academy of Romanian Scientists, 3 Ilfov Street, Bucharest, Romania
PUBLISHED in Annals Academy of Romanian Scientists Series on Economy, Law and Sociology, Volume 7 no 2, 2024