Gabriela-Andrea BANYASZ1
Abstract. This article is structured around the principles of KAIZEN and the way they can be applied within a knowledge-based organization to improve activities and reduce waste in its processes. The main concepts of the KAIZEN philosophy are presented, including continuous improvement, waste elimination, process orientation, and employee involvement in improving working methods. The case study focuses on a technical and commercial process, namely the quotation process, within a company operating in the field of industrial automation. The main problems, the factors that influence process performance, and the opportunities for improvement are identified. Based on these elements, several solutions are proposed regarding the standardization of activities, increased process visibility, and the use of digital technologies for repetitive tasks. The article highlights the place and role of KAIZEN management within a knowledge-based organization and the way it can contribute to reducing waste, using resources more efficiently, and supporting the continuous improvement of organizational activities.
Keywords: KAIZEN management, knowledge-based organization, continuous improvement, quotation process, standardization.
DOI 10.56082/annalsarscieco.2026.3.57
1 National University of Science and Technology POLITEHNICA Bucharest, 313 Splaiul Independenței, București, Romania, Corresponding author, ORCID No. 0009-0004-4613-8651, gabriela.banyasz@gmail.com
PUBLISHED in Annals Academy of Romanian Scientists Series on Economy, Law, Sociology, Volume 9 no 3, 2026