Alexandra-Florina IAMANDII1 and Aurel Mihail TITU2,3
ABSTRACT: Implementing an integrated quality management system can create sustainable competitive advantage for organizations operating in the field of road freight transport, facilitating higher efficiency and increased differentiation from competitors. However, taking into consideration the fact that quality management and its associated concepts were designed mainly for organizations operating in production industries, it is necessary to adapt current literature and practices to the field of the study. The aim of this study is to analyse how a road freight transport organization operates and propose an efficient framework to be used for the implementation of an integrated quality management system. In doing so, the advantages of this approach shall also be highlighted and debated, as to advocate for the importance of this approach in organizational development.
KEYWORDS: competitive advantage, integrated quality management system, road freight transport, quality certification, service differentiation .
DOI 10.56082/annalsarscieco.2025.4.11
1National University of Science and Technology POLITEHNICA Bucharest, 313 Splaiul Independenței, București, Romania, ORCID No. 0009-0001-7754-2356, iamandiiflorina@gmail.com
2Lucian Blaga University of Sibiu, 10 Victoriei Street, Sibiu, Romania, Corresponding author, ORCID No. 0000-0002-0054-6535, mihail.titu@ulbsibiu.ro
3Academy of Romanian Scientists, 3 Ilfov Street, Bucharest, Romania
PUBLISHED in Annals Academy of Romanian Scientists Series on Economy, Law, Sociology, Volume 8 no 4, 2025