Cristina-Mihaela STANCIU1, Aurel Mihail TITU2,3, Doina BANCIU4 and Constantin OPREAN5,6
ABSTRACT: The purpose of this study is to reflect the way in which Total Quality Management (TQM) is applied în Knowledge Based Organisations (KBOs), exploring the interaction between this concept and Knowledge Management (KM) regarding their reinforcement in modern organisations. This study, also, investigates the influence of cutting-edge digital technologies—including artificial intelligence (AI), big data analytics, collaborative platforms, and machine learning—and how these tools shape quality processes. Furthermore, another topic related to this article is about the cultural, ethical, and organizational complexities that organizations face when implementing TQM in knowledge-intensive contexts, because these have a major impact on the analysed concepts.
KEYWORDS: Total Quality Management; knowledge-based organizations; Knowledge Management; artificial intelligence; digitalization; organizational culture.
DOI 10.56082/annalsarscieco.2025.4.4
1National University of Science and Technology POLITEHNICA Bucharest, 313 Splaiul Independenței, București, Romania, ORCID No. 0009-0005-8050-2389, stanciumcristina.phd@gmail.com
2Lucian Blaga University of Sibiu, 10 Victoriei Street, Sibiu, România, Corresponding author, ORCID No. 0000-0002-0054-6535, mihail.titu@ulbsibiu.ro
3Academy of Romanian Scientists, 3 Ilfov Street, Bucharest, Romania
4 Academy of Romanian Scientists, 3 Ilfov Street, Bucharest, Romania, ORCID No. 0009-0002-5109-1283, doina.banciu@aosr.ro
5Lucian Blaga University of Sibiu, 10 Victoriei Street, Sibiu, România, ORCID No. 0000-0002-1710-0660, constantin.oprean@ulbsibiu.ro
6Academy of Romanian Scientists, 3 Ilfov Street, Bucharest, Romania
PUBLISHED in Annals Academy of Romanian Scientists Series on Economy, Law, Sociology, Volume 8 no 4, 2025